Intellectus Universe Pte. Ltd. and its affiliates (“Intellectus Universe”, “we”, “us”, and “our”) respect your privacy. Please read the following to learn more about our Privacy Policy (“Policy” or “Privacy Policy”). This Policy applies to Intellectus Universe’s websites, applications, products, and services that display or provide links to this Policy, including doctranslate.com.

In conducting our business at Intellectus Universe, we fully understand and respect the importance of your personal data and will adopt appropriate safety protection measures to protect it in accordance with relevant laws and regulations, including the Singapore Personal Data Protection Act (“PDPA”). Our Policy is to inform you about your rights concerning the processing of your personal data. We will not use your personal data for any purpose not covered in this Policy without prior notification or obtaining your consent.

This Policy applies to all products or services we provide. Please read this Policy before using our products or services. If you do not agree with or understand this Policy, do not use or access our products or services. By using our products or services you acknowledge, understand, and consent to this Policy, including subsequent modifications.

In some cases, a specific privacy notice may be issued for particular services or websites. You are advised to read such dedicated notice together with this Policy before using those services.

(1) How We Collect & Use Your Personal Data

A. Collection of Personal Data

We collect personal data strictly for the purposes described in this Policy. “Personal data” means any information that can be used to identify an individual, alone or with other data. You may need to provide such data when using our services. Failure to provide certain data may prevent us from providing certain products or services.

Depending on your interaction with us, Intellectus Universe may collect:

Account information, such as account ID, password, name, email address, mobile number, and country.

Personal contact information, such as your name, nationality, date of birth, address, proof of address, phone number, company, position, other identification documents (e.g., driving license, passport, government issued IDs).

Corporate identification information, for non-individual users: company name, registration number, business documents, shareholding structure, organisation chart, and ultimate beneficial ownership (“UBO”) statement.

User feedback, requests, comments, and satisfaction surveys.

Information collected during your use of products and services may include:

Device and browser data, including operating system, IP address, browser type/version, location, IMEI, device fingerprints, system activity, access logs, interactions, and technical information.

Transactional and billing information, including account balances, trading activity, billing records, payment information, and customer service interactions.

Interaction information, such as engagement with marketing emails, ads, webinars, chat logs, attendance records, and user activity logs.

Location-based data if you use location-based features.

Information from third-party sources, such as your bank for payment verification, advertising, search and analytics providers, public databases, credit bureaus, identification partners, or authorities during investigations.

Personal data may be collected from third-party sources when legally allowed and with your prior consent. We apply the same protective measures to such data as with your direct personal information.

Non-personally identifiable information (non-PII) is collected for analytics, service improvement, and quality control.

Where non-PII is mixed with personal data, it will be treated as personal data.

B. Use of Personal Data

We use your personal data to:

Register accounts and provide access to our services

Contact you for service or technical support

Ensure the security and integrity of our platform and services

Assist in legal or regulatory investigations and compliance (including AML/CFT policies)

Send marketing communications (opt-out available)

Conduct business and manage relationships with suppliers and partners

Authenticate users and manage permissions

Confirm participation in programs and surveys

Fulfil contractual obligations, process payments, and arrange product/service delivery

Provide personalized user experiences and content, including AI-generated or machine-translated output

Analyze usage, improve products/services, and conduct research

Detect, prevent, and address security threats or fraud

Comply with applicable law and enforce contract terms

Maintain internal records for compliance and auditing purposes

C. Additional Smartcat Provisions:

You may be contacted regarding service updates, software or terms changes, or privacy matters.​

Intellectus Universe does not knowingly collect or process sensitive personal data (e.g., health, racial, religious, or sexual orientation information) unless required for specific services and with explicit consent.

Legal Bases:

The legal bases for processing your personal data include your consent, performance of a contract, compliance with legal obligations, and our or third parties’ legitimate interests.

(2) How We Use Cookies & Similar Technologies

A. Cookies

We may use cookies (small data files placed on your device) for technical operation, session management, remembering preferences, improving user experience, analytics, and delivering personalized content. Disabling cookies may affect functionality. For details on cookie management, visit AboutCookies.org.

B. Web Beacons and Pixel Tags

We use web beacons and pixel tags in emails and on webpages to understand engagement and improve services. You can opt-out of certain tracking by unsubscribing from related communications.

(3) How We Disclose Your Personal Data

We generally disclose personal data only in the following circumstances:

With your prior authorization to specified third parties

Among Intellectus Universe affiliates for legitimate business purposes

With partners/service providers for delivery of services (including data hosting, machine translation, or related AI processing)

For compliance with legal or regulatory obligations

In connection with mergers, acquisitions, bankruptcy, or corporate restructuring

Where required for the operation or protection of our Platform and/or users

Data may be shared with specialized vendors (e.g., Amazon Web Services, Google, OpenAI) solely for the purposes of hosting, machine translation, or processing, under appropriate contractual safeguards.​

Where services or features rely on third-party subprocessors, your personal data is disclosed only as necessary and under contract.

(4) How to Access & Control Your Personal Data

To ensure accuracy, completeness, and timeliness of your personal data:

You may request access to or correction of your personal data at any time. We may require written requests for security purposes.

You have the right to object to or restrict certain uses of your personal data.

You may request deletion of your personal data. Deletion will occur within a reasonable period, subject to legal and regulatory requirements.

You may withdraw consent at any time when processing is based on consent, without affecting prior processing or lawful processing on other bases.

(5) How We Protect & Retain Your Personal Data

We employ reasonable physical, technical, and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Protective Measures may include:

Secure servers and encrypted data storage

Restricted access and employee training

Periodic security reviews and technical controls

Data minimization and regular system monitoring

Personal data is retained only as long as necessary for the stated processing purposes, for legal or regulatory retention obligations, or as required by policies. Account information is retained while account is active, and deleted thereafter except where further retention is required by law.

Data may be stored on secure servers with trusted vendors (e.g., Amazon Web Services).​

In the absence of specific security certifications, best efforts are made to apply reasonable data protection standards.

(6) How We Process Children's Personal Data

Our websites, applications, products, and services are not intended for children. Children as defined by Singapore law and relevant jurisdictions shall not register or use our services without parental or guardian consent. Parents or guardians concerned about children’s data should contact us as per Section (11).

(7) Third-Party Providers and Their Services

You may encounter links or content from third-party providers. Personal data submitted to, or processed by, these third parties is handled under their privacy policies, which should be reviewed separately.

(8) International Transfers of Your Personal Data

As a Singapore-based technology company, Intellectus Universe may process or access personal data in jurisdictions outside your country of origin. Where cross-border transfers occur, we will use contractual safeguards, obtain your consent, or otherwise comply with PDPA requirements and all applicable laws.

If data originates in the EEA or UK or involves residents of such regions, standard contractual clauses or binding corporate rules may apply as appropriate.

(9) Advertisement and Personal Information

We may share your personal data with marketing partners for targeted marketing, analytics, and service improvement purposes. You have the right to object at any time to processing of your data for direct marketing.

(10) Updates to This Policy

This Policy is periodically reviewed and may be updated to reflect regulatory changes, business processes, or best practices. The “Last Updated” date will be changed accordingly. By continuing to use our services after updates, you agree to the revised Policy. If you do not agree to any updates, please discontinue using our services immediately.

(11) How to Contact Us

If you have a complaint, request, or concern about privacy, please contact Intellectus Universe through our online contact form or at [insert contact email]. The entity providing you with products/services or executing a contract with you is the controller of your personal data.

Local versions of this Policy may differ due to local legal requirements. In cases of conflict, the local version prevails.